Privacy Policy

Thank you for visiting itrabaho! We take your privacy and the protection of your personal information seriously. This Privacy Policy explains how we collect, use, store, and protect the information you provide when using our website. By using this website, you agree to the terms of this Privacy Policy.

I. Information We Collect

To provide you with a better shopping experience and services, we may collect the following types of information:

1. Information You Provide Directly

   • Contact Information: name, email address (customer@itrabaho.com), phone number, shipping address

   • Account Information: username, password, order history

   • Payment Information: credit/debit card number, billing address (payment information is securely processed by third-party payment processors; we do not store complete payment card information)

   • Customer Service Communications: any information you provide when contacting us

2. Information Collected Automatically
   When you visit our website, we may automatically collect:

   • Device Information: IP address, browser type and version, operating system

   • Usage Data: visit time, pages viewed, links clicked, search terms

   • Shopping Behavior: products viewed, items added to cart

3. Cookies and Similar Technologies
   We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, personalize content, and deliver advertisements. You can manage cookie preferences through your browser settings, but disabling cookies may affect certain functionalities.

II. How We Use Your Information

The information we collect may be used for the following purposes:

1. Order Processing: Process your orders, arrange shipping, provide order status updates, handle returns and exchanges

2. Customer Service: Respond to your inquiries, resolve complaints, provide after-sales support

3. Account Management: Manage your registered account, maintain your shopping preferences

4. Marketing Communications: With your consent, send promotional offers, new product announcements, special deals (you can opt out at any time)

5. Website Optimization: Analyze user behavior to improve website design, product categorization, and user experience

6. Security and Fraud Prevention: Detect and prevent fraud, abuse, or other harmful activities

7. Legal Compliance: Comply with applicable laws and regulations

III. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. However, we may share your information with third parties in the following circumstances:

1. Service Providers: Share necessary information with third-party partners who help us operate the website, process payments, fulfill deliveries, provide customer support, etc. (these partners may only use your information for the purpose of providing services)

2. Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the business assets

3. Legal Requirements: To comply with legal obligations, respond to government requests, protect our rights and property, or ensure user safety

4. With Your Consent: When you have explicitly agreed to such sharing

IV. Third-Party Links

Our website may contain links to third-party websites. These sites have independent privacy policies, and we are not responsible for their content or practices. We recommend reviewing the privacy policies of these websites before providing personal information.

V. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, modification, or disclosure. These measures include:

• Using SSL encryption technology to protect data transmission

• Restricting internal access to personal information

• Regularly reviewing data collection, storage, and processing practices

Please note that internet transmission cannot guarantee 100% security, and you assume the risk of information transmission.

VI. Your Rights

Under applicable laws, you may have the following rights:

1. Right to Access: Request access to the personal information we hold about you

2. Right to Rectification: Request correction of inaccurate or incomplete information

3. Right to Erasure: Request deletion of your personal information under certain circumstances

4. Right to Restrict Processing: Request restriction of how we process your information

5. Right to Data Portability: Request transfer of your information to you or a third party in a structured format

6. Right to Withdraw Consent: Withdraw consent for marketing communications

7. Right to Object: Object to information processing based on legitimate interests

To exercise any of these rights, please contact us at: customer@itrabaho.com

VII. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected children's information, we will delete it immediately.

VIII. International Data Transfers

If you are located outside China, your information may be transferred to and stored in China. We will take appropriate measures to ensure your information is processed at the level of protection described in this policy.

IX. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. Updated policies will be posted on this page with a revised "Last Updated" date. For material changes, we may notify you by email or through website notices.

X. Contact Us

If you have any questions, comments, or complaints about this Privacy Policy, please contact us at:

📧 Email: customer@itrabaho.com

We will respond to your inquiry within a reasonable timeframe.

Last Updated: March 15, 2026